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Cookie policy


What is the cookie policy?

This page presents the cookie policies used by Trust International as the company responsible for processing on behalf of The Leading Hotels of the World, which carries it for users who consult the website, and more generally for those interested in the treatment and who interact in various ways with the booking platform of the Terme di Saturnia website.

This information is provided pursuant to art. 13 of the General Data Protection Regulation EU 2016/679 (hereinafter referred to as GDPR - General Data Protection Regulation) in particular for those who interact with the booking web services of the Hotel di Terme di Saturnia, accessible electronically from the address:

The information is also based on Directive 2009/136/EC of 25 November 2009 and the General Provision of the Guarantor for the Protection of Personal Data "Identification of simplified methods for information and the acquisition of consent for the use of cookies” of 8 May 2014

1. Cookie Definitions and Features

Cookies are small text files that can be used by websites to make the browsing experience more efficient for the user.

Cookies involve storing and transmitting information from your first visit and then transmitting updated information again during your subsequent visits in order to optimize the browsing experience by remembering actions and preferences (such as pre-set language, display settings, any login data, etc.) so that you do not have to enter them during subsequent visits.

There are different types of cookies that, depending on their characteristics and functions, may remain on your device for a set period of time (which can last up to years) and are called persistent cookies, while there are cookies that are automatically deleted when you close your browser, so-called session cookies.

These technologies therefore involve the processing of personal data and as such are subject to mandatory data protection legislation.

In line with the Applicable law, we do not require your consent for the use of cookies that are strictly necessary for the proper functioning and operation of the website (called technical cookies) and for cookies for statistical purposes (called analytical cookies) in aggregate form, therefore anonymous form, while we need your explicit consent for the use of first and third party profiling cookies that create profiles to send you advertising messages in line with the preferences you have expressed while browsing our website.

2. Types of Cookies used on this site

Technical Cookies

These cookies are of a technical nature and allow the site to function correctly. This category includes cookies that are essential to the correct functioning of the website and functional cookies that allow the user to facilitate the browsing experience based on the choices he/she made (such as the choice of language, etc.).

We also use technical cookies to track, in accordance with the applicable law, your consent to receive third party profiling and analytics cookies.

The use of permanent technical cookies or session cookies (i.e. which are not permanently stored on the user's computer and are deleted when the browser is closed) is strictly limited to the technical provision of the service requested by the user and the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable safe and efficient exploration of the site and its applications.

The technical cookies used in this site avoid the use of other computer techniques that could potentially compromise the confidentiality of users' browsing.


Analytical cookies

These cookies help us to understand, through data collected in anonymous and aggregate form, how users interact with our website by providing us with information about the visited pages, the time spent on the site, the type of platform used, the number of clicks on a particular page, any malfunctioning, etc.

Statistical cookies help website owners understand how the visitors interact with the websites by collecting and transmitting information anonymously.

We use Google Analytics to anonymously collect and analyse information about your use of the website for statistical purposes without collecting any personally identifiable information about you.


Profiling cookies

We use third party profiling cookies to record and report on your actions on the Site in order to measure the effectiveness of advertising and present targeted advertising to the user.

In particular, we reserve the right to carry out remarketing, i.e. every time a new visitor accesses our site, the code releases an anonymous persistent cookie to the browser (Internet Explorer, Firefox, Chrome, Safari, etc.). Subsequently when the visitor tracked by the remarketing cookies navigates the web, the cookie allows the remarketing provider to post ads to promote our services, ensuring that these ads are shown only to people who have already visited your site.

The intention is to display relevant and engaging ads for the individual user in line with previous browsing experiences so as to "follow" the navigator even after he has left our website.

3. List of Cookies used in the booking platform

Cookie Name Type/Purpose Deadline

Any Link to the Privacy Policy of the third party


First Party Technical Cookies



First party technical cookies are instrumental and essential for the correct functioning of the website. In line with the European cookie legislation, we use a technical cookie to track your consent to the use of third-party and profiling cookies.

At the end of the navigation session

Cookie Name Type/Purpose Deadline Any Link to the Privacy Policy of the third party

Google Analytics


Google Analytics is a Google analysis tool that helps website owners understand how visitors interact with the content of their website (pages visited, browsing time, etc.) by providing useful statistics aimed at optimizing and improving website navigation without identifying the browser.

The use of this cookie is used only to collect aggregate and anonymous information about the number of users and how they visit the site.

_utm - 2 years

utmt - 10 minutes

_utmb - 30 minutes

_utmc-up to the end of the session

_utmz - 6 months

_utmv - 2 years



Double Click



Doubleclick is an advertising platform that connects advertisers, media centres, creative agencies with publishers around the world to create, manage and develop digital advertising campaigns.

Used by Google DoubleClick to record and report on the users’ actions on the site in order to measure the effectiveness of an advertisement and allow us to carry out remarketing by presenting targeted advertisements to the user.

Ide - 2 years

Facebook Connect

Facebook Connect allows users who are already registered with Facebook to authenticate on the site without requiring the login credentials entered during registration.

tr - At the end of the session
fr - 3 months
c_user - 3 months
datr - 2 years
fr - 3 months
sb - 3 months
sb - 2 years
xs- 3 months

Google Tag Manager

Tags are small portions of website code that allow us to analyse visitor traffic and behaviour, verify the effectiveness of online advertising and social channels, use remarketing and targeting to the public, experience the website and optimize it.

dc_gtm_UA - At the end of the session


4. How do I disable the cookies?

For more information about cookies and to manage your preferences for third party profiling cookies, please visit


Most browsers accept cookies automatically, but you may also choose not to accept them or limit their use.


Disabling cookies may lead to problems in navigating the website or limitations in using all the services of the website (e.g. booking, etc.). For the removal of cookies we invite the user to follow the instructions on the dedicated pages of the various browsers:


  • If you are using Internet Explorer

In Internet Explorer, click "Tools" then "Internet Options". On the Privacy tab, move your cursor up to block all cookies or down to allow all cookies, and then click OK.

  • If you use the Firefox browser

Go to your browser's "Tools" menu and select the "Options" menu Click the "Privacy" tab, uncheck the "Accept Cookies" box and click OK.

  • If you are using the Safari browser

From the Safari Browser select the "Edit" menu and select "Preferences". Click on "Privacy". Always choose the "Cookies Block" setting "and click OK.

  • If you use the Google Chrome browser

Click the Chrome menu on the browser toolbar. Select "Settings". Click on "Show advanced settings". In the "Privacy" section, click the "Content settings" button. In the "Cookies" section, select "Do not allow sites to store data" and check "Blocking cookie and third-party site data", and then click OK.

If you use any other browser, look in your browser settings for how to manage cookies.

5. Updating and Review

The cookie policy was updated on 18-06-2018 and may be subject to future revision.